Return & Exchange Policy

This Returns Policy only applies to online purchases.

Returns or exchanges that are damaged may not be accepted.  All tags, product labeling, authenticity cards, spare buttons, dust bags and boxes (in case of shoes) are included and returned together with the merchandise which is in “Sellable condition”. If we receive a return that cannot be accepted, we have to re-send the product to the customer at his/her own cost. The decision as to whether the merchandise is in Sellable Condition remains within Nakayamasoto (Hong Kong) Co.,Limited 's sole decision shall be final.

Sales / Discounted merchandise is not eligible for return, exchange or refund. 

No return or exchange will be accepted for the followings:

Accessories (keychain, watches, sunglasses, etc) / Books and prints (stickers, stationary) / Households (Candles, Toys)

The only exceptional case of excluded items is defective merchandise.  In this case the merchandise will be returned to the supplier to determine whether the merchandise is defective. Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the merchandise is determined to be defective merchandise, the customer will be offered to repair or a full refund at the sole expense of the supplier. 

Nakayamasoto (Hong Kong) Co.,Limited will use its best efforts to secure such repairs or refund on behalf of the customer.

Please note that customers are responsible for all the cost for returning items (except defective items). It is recommended to takes necessary precautions by using registered services when returning the package.

Returns or exchanges within 7 days of receiving the goods (including Saturday, Sunday and HK public Holiday) . All refunds will be made in the form that credit to the original payment method, which is subject to applicable terms and conditions. Initial shipping, taxes and duties will not be refunded unless the merchandise is defective in which case a full refund will be made subject to inspection and compliance with the policy under “Return of Defective Merchandise”.  

我們的所有產品在出貨前均會作嚴格的品質檢驗,如發現貨品有任何天然損壞情況,或收到錯誤的商品,可於出貨日算起 7 天之內(包括星期六日與公眾假期)進行退回或更換一次。凡需退換的貨品必須為全新且未被使用,及需連同所有原本的完整無損之包裝、配件及收據等一併退回。最後退回或更換予的貨品需視當時庫存狀態而定。所有已使用和已損毀的貨品均無法退回或更換,同時,恕無法因顧客個人因素進行商品退貨服務。退貨時將會扣除運費及銀行轉帳之手續費後,將剩餘款項以客人購買時的付款方式退還給您,敬請見諒。如有任何查詢或協助,請與客服人員聯繫,我們將盡快作出處理。

Nakayamasoto (Hong Kong) Co.,Limited reserves the right to make the final decision on all return cases.